Privacy policy

Last updated: September 5, 2025

At Zen Pet London, your trust is as precious to us as the fragrances we create. We believe that protecting your personal information should be simple, transparent, and handled with the same care we dedicate to every candle we craft.

This Privacy Policy explains how we collect, use, and protect your data when you visit our website, shop with us, or connect with our team. By using our Services, you agree to the practices described below.

1. Information We Collect

- Contact details – name, email, phone number, billing and shipping address.

- Payment details – card information, payment confirmations, and transaction details (securely processed by Shopify).

- Account details – login information, preferences, and settings.

- Order history – items you have purchased, returned, or added to your wishlist.

- Communication – messages or inquiries you send us.

- Device information – IP address, browser type, and usage data.

2. How We Use Your Information

- Process and deliver your orders.

- Provide customer support and respond to inquiries.

- Improve and personalize your shopping experience.

- Send you updates and carefully curated promotions (you may opt out anytime).

- Ensure payment security and prevent fraud.

- Comply with legal requirements.

3. Sharing Your Information

- With Shopify, our trusted e-commerce partner, which securely hosts our store and processes payments.

- With service providers (delivery, IT support, analytics).

- With legal authorities, when required by law.

4. Children’s Privacy

- Our Services are not directed to children under 16, and we do not knowingly collect their data.

5. Security & Retention

- We take the protection of your information seriously. While no system is flawless, we use secure methods to safeguard your data.

- We retain personal information only as long as necessary to provide our Services, meet legal obligations, or resolve disputes.

6. Your Rights

- Access, correct, or delete your personal data.

- Request a copy of your data (portability).

- Object to or restrict processing.

- Withdraw consent to marketing communications.

7. International Transfers

- If we transfer your information outside of the UK or EU, we use approved safeguards to ensure your data is protected.

8. Complaints

- If you are unhappy with how we process your data, please contact us first so we can resolve the issue. You also have the right to lodge a complaint with your local data protection authority.

9. Contact Us

- For questions, requests, or concerns regarding your personal data:

- Email: concierge@zenpetlondon.com

- Address: 16 Glyn Avenue, Rhuddlan, Rhyl, WLS, LL18 4LS, GB

At Zen Pet London, we believe privacy should be as comforting as the warm glow of our candles. Your trust is the light that guides us.